Pricing
Qatar & the Gulf: operators are priced per unit in Qatari riyals — see Portfolio pricing below.
Australia (prices in Australian dollars, for agencies operating in Australia — built around Australian tenancy forms, state compliance rules and tribunal packs): three plans, no setup fees. Pilot and Growth have no minimum term; Scale runs for the term in the Order Form. You start on Pilot (free for 60 days); Growth is priced per door, so the bill follows your rent roll from 100 to 1,500 doors. Scale is for bigger and multi-office groups and is quoted per door. No per-user fee on any plan.
Australia — the three plans at a glance
| Pilot | Growth | Scale | |
|---|---|---|---|
| Price | $79 / month | $0.95 / door / month, minimum $249 | from $0.80 / door / month (quoted) |
| Properties | up to 100 | 100–1,500 | above 1,500 |
| Example | 100 doors: $79 | 200 doors: $249 · 500: $475 · 1,000: $950 | 2,000 doors: quoted |
| Free trial | 60 days | — | — |
| Best for | Trying PMFriend, small agencies, single-PM ops | Agencies running operations — the plan we recommend after the pilot | Multi-office groups, build-to-rent, landlord-operators; frequent tribunal work |
All prices in Australian dollars, excluding GST (added only where it applies).
What each plan includes
Pilot — $79/month
The "easy yes" plan. Everything you need to feel the difference within 30 days, with the first 60 days free so there's nothing to budget for up front.
- Repairs close when the tenant confirms — the job waits for the tenant's "fixed", not the tradie's "done"
- AI maintenance triage (category + urgency suggestions in 2 seconds)
- Contractor magic-link dispatch (no contractor logins)
- Tenant report page (the link on the fridge sticker)
- Basic owner digest (drafted by AI, you copy + send manually)
- CSV import from PropertyMe / PropertyTree / Console / REST
- Unlimited team members
- Email support · 1 business day response
- Hosted on AWS, isolated per agency
Growth — $0.95 per door per month (minimum $249)
The plan we recommend after the pilot, from 100 to 1,500 doors. We count the doors under management at the start of each month and bill that: 200 doors pay the $249 minimum, 500 doors $475, 1,000 doors $950. Adds everything that compounds weekly: owner approvals, repeat failures, compliance, inspections, legal notices, SLA tracking.
Everything in Pilot, plus:
- Owner one-tap approval — a repair over the owner's limit goes to the owner as one link: approve, decline or "call me first"
- Operational memory — assets, repeat-failure detection, the Attention Inbox
- Compliance automation — per-state register for all 8 AU jurisdictions, automatic reminders 30 + 7 days before due
- AI inspection report writer — walk through with the checklist on your phone, hit Draft Report, get 1–2 pages of AU-English prose
- Arrears notice ladder — state-specific Notice to Remedy Breach + Notice of Termination drafts
- Entry notices — minimum-notice-period checks + state-specific form references
- SLA tracking — breach + due-soon dashboard, banner alerts on the home page
- Owner digest with one-click send — the AI drafts, you read it, one click sends
- WhatsApp intake — photos and voice notes, in the tenant's own language
- ChatGPT / Claude connector for the director
- Priority email support · 1-business-day response
Scale — quoted per door (talk to us)
For groups above 1,500 doors, multi-office agencies, build-to-rent and landlord-operators. Priced per door, from about A$0.80 per door per month, excluding GST; the final figure depends on door count and term. No per-user fee. (Until 26 Oct 2026 Scale started at 500 doors with a platform fee; Growth now runs per door up to 1,500 doors, so there is no price jump as you grow.)
Everything in Growth, plus:
- Tribunal/VCAT case packs — chronology + Statement of Facts + relief paragraph, assembled from the actual maintenance + work-order history at the property
- Single sign-on with Google or Microsoft
- WhatsApp intake — photos and voice notes, in the tenant's own language
- Operational memory — assets, repeat-failure detection, the Attention Inbox
- ChatGPT / Claude connector for the director
- Onboarding done with you, one building or office first
- AWS region of your choice on request · a written support agreement by negotiation
Worked example: 2-PM agency, ~200 properties on Growth
| Line | Amount |
|---|---|
| Growth plan ($249/month minimum × 12) | $2,988 / year |
| Hours reclaimed per PM (~15/week × 2 PMs × 52 weeks) | 1,560 hours |
| Hours valued at $35/hour fully-loaded PM cost | $54,600 / year |
| Net annual benefit | +$51,612 |
| ROI multiple | 18× |
That's a conservative example: a heavy inspection workload can push the hours reclaimed past 20 a week per PM (estimate). Per month it is $249 against about $4,550 of recovered time for two PMs, so the plan pays for itself in the first week of each month.
The same math holds as you grow, because Growth is priced per door. A 4-PM, 600-door agency on Growth (600 × $0.95 = $570/month, $6,840/year) saves about $109,200/year in PM time — net about $102,000.
What's not counted: compliance exposure avoided, owner retention from proactive digests, and tribunal cases newly winnable on Scale.
What PMFriend doesn't replace
PMFriend is the AI ops layer. You'll still need:
- A trust accounting system (PropertyMe, PropertyTree, Console, REST) — your statutory record-keeping stays there. PMFriend doesn't try to do that.
- A document management system if you have specific retention requirements PMFriend doesn't cover (we cover most, but not all).
The total tech stack cost is PMFriend + your existing PMS, not "PMFriend instead of your PMS". For a typical 2-PM / 200-door agency already on PropertyMe Standard (~$330/month), adding PMFriend Growth ($249/month, the minimum) brings the combined stack to about $580/month — and that's the full value comparison: trust accounting + AI ops layer.
The 60-day Pilot trial
When you start on Pilot, you get 60 days free for up to 100 properties. No credit card up-front. After 60 days, if it's working, billing starts at $79/month. If it's not, you walk away — no fees, no "you signed a contract" surprises.
Why 60 days? It's the time it takes to:
- Run a full quarterly inspection cycle
- See at least one compliance reminder fire
- Send fortnightly owner digests four times
- Get genuinely past "demo data" and onto your real workflow
Nothing converts silently. From day one we record two baseline numbers with you — lost or unanswered maintenance requests per month and coordination hours per week — and on day 60 we review the before/after together. If your maintenance cycle time hasn't dropped 30%, you owe nothing and leave with your data. We're confident enough to put that in writing. Full terms: The 60-day pilot.
Door counts — how billing follows your rent roll
- Growth is billed on the doors under management at the start of each month, so it rises and falls with your rent roll. No overage fees, no retroactive billing.
- Pilot is for up to 100 doors. That number is a guideline: we don't lock you out at 101. If you stay above it, we'll suggest Growth.
- Between 1,000 and 1,500 doors you can stay on Growth or ask for a Scale quote, whichever suits you.
Cancelling + downgrading
Cancel any time on the flat AU plans, with no questions asked. We export your agency records to CSV within 7 business days. (Scale and Qatar Portfolio agreements run for the term in the Order Form — see the Terms.)
Downgrade any time — email us, we move you down for the next billing cycle. Your historical data + AI-drafted reports stay accessible; only the upgrade-only features stop generating new output.
Getting an invoice
Invoices land monthly via email, with GST itemised where it applies (prices exclude GST), payable by direct debit or card. We're set up for ABN-registered agencies — payable under your trust account or operating account, your choice.
Scale customers can negotiate annual billing terms during the sales conversation. We don't offer annual discounts on Pilot or Growth yet — keeping monthly billing only until churn data tells us what an annual commitment is worth on both sides.
Portfolio pricing (1,000+ doors)
Operators with roughly a thousand doors or more — the profile we work with in Qatar — don't fit a per-property tier. They're priced as a platform fee plus a per-unit rate, with premium modules (RDSC dispute packs, the service-charge ledger, worker task translation) priced separately. We deliberately don't price as a percentage of your service-charge spend: that would pay us more when your operations are less efficient, which is the opposite of what you're buying.
Launch partners in a new market get the first year with no platform fee — per-unit only — in exchange for using PMFriend in real operations and shaping the roadmap. In Qatar the two launch-partner seats are for operators with 1,000 units or more. Talk to us for a proposal; the Qatar page (pmfriend.com/pricing-qatar) shows illustrative figures in Qatari riyals — about QAR 8,400 a month platform fee plus about QAR 8.40 per unit per month (≈ US$2,300 + US$2.30) — with invoices in QAR or EUR.
Enterprise (Qatar & the Gulf, 5,000+ units). Above 5,000 units, for a group with several operating companies, or when your procurement or data rules need your own deployment: a per-unit price set with you for your volume, one contract across your companies and buildings, the premium modules included, and on request a dedicated deployment in AWS Bahrain or UAE. Integrations with your ERP or CAFM are scoped as a separate project. It starts, like every plan, with one pilot building.
In Australia there is no platform fee: Growth is $0.95 per door up to 1,500 doors, and Scale above that is quoted per door from about A$0.80, excluding GST (pmfriend.com/pricing).
Pilot onboarding is a one-off QAR 12,600 (≈ US$3,460) for the first building — import, WhatsApp set-up, training and four weeks of go-live support — credited in full when you sign for the whole portfolio. See the onboarding checklist.
No per-user fee. Portfolio pricing is the platform plus the units. Add every dispatcher, building manager, supervisor and contractor you need — seats are never counted, so nobody shares a login to save money.