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Attention Inbox — the home screen

Open PMFriend and the first thing you see isn't a wall of charts. It's a short, ranked list: what needs a human right now, worst first, each one a click away from the thing itself.

What lands there​

  • Requests past their SLA — and the ones that will breach in the next 24 hours, so you can act before, not after.
  • Requests nobody has triaged for a day or more — with the age, because "waiting 55 days" and "arrived this morning" are not the same problem.
  • Work orders stuck in flight for more than two weeks, and drafts that were never dispatched — the work that exists on paper only.
  • Overdue compliance obligations, one line per property.
  • Your own licence to operate (Aqarat, for Qatar agencies) when it has expired.
  • A tenant saying "not fixed" after a job was closed — from the WhatsApp reply 1/2 prompt or the email links — until someone marks it handled.
  • A tenant disputing a condition record — a move-in, move-out or bond-out inspection they said is wrong, with their words, until someone marks it handled on the record. Their answer itself never changes.
  • Rent behind — a lease 7 or more days past the rent paid to date you recorded (urgent from 14). Only leases where you track that date; PMFriend doesn't see payments. The row opens the arrears notice, already filled in.
  • A repeat failure — an open job on an asset that already had a job completed in the last 30 days (operational memory).
  • Your intake has gone quiet — no tenant messages for seven days on a channel that was working (usually a broken email forward or a disconnected WhatsApp number). Admins also get an email.

Items are ranked by severity, then by how long they've been waiting. Filter chips let you look at one kind at a time. Click any row and you land in the exact request, work order, inspection or obligation.

Answer the tenant before they post a review​

A tenant who says a job is not fixed, or whose request is past its target time, is still complaining to you, privately. The public review comes weeks later, when nobody answered. Those two kinds of item have a Reply to tenant button:

  1. PMFriend drafts a short, apologetic reply in your language — about their actual problem, using their own words. "Your language" is the one you read conversations in (the Read in choice in the inbox; Draft in above the reply changes it). Choose customer language there to get the draft in the language the tenant wrote in.
  2. You read it and edit it. It never promises a time or a cost unless you add one.
  3. When the tenant writes in another language, a box is ticked: Send in customer language (Hindi) — or Arabic, Tagalog, whichever language they wrote in. The tenant receives your reply translated by AI, with your original words underneath, so they can always see what you wrote. Untick it to send your text as written.
  4. Send delivers it back the way the request came: into the WhatsApp or e-mail conversation it started in, so it shows in your inbox history. If WhatsApp's 24-hour window has closed, PMFriend says so and you can copy the text instead.

Nothing is sent until you press Send. Afterwards you see Sent in customer language (Hindi), and one click shows exactly what the tenant received. If the translation can't be made at that moment, nothing is sent: you choose whether to try again or send it as written.

Why it matters​

A property manager's day is interrupt-driven. The Attention Inbox is the list you'd otherwise build by scanning five screens and your inbox. When it says "nothing needs you right now", it means it.

The same list, in ChatGPT or Claude​

If you use the reporting connector, the question "What needs my attention right now?" returns exactly this list — same items, same order — so a director can ask from their phone without opening the app.

See also​

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