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Your data, exportable

Lock-in is a reason not to buy. So there isn't any: an agency admin can download every record PMFriend holds about your agency at any moment, from Settings, in one click.

What you get​

A ZIP file containing one spreadsheet (CSV) per thing:

  • properties (with the primary owner, handover date and whether there is a pool)
  • owners, tenants, leases
  • contractors (trades, insurance expiry, preferred flag)
  • maintenance requests and work orders — including the tenant's did it get fixed? answer and the asset each job was about
  • compliance obligations (with the rule name and due date)
  • service-charge statements, line by line
  • assets (the AC units, chillers, lifts you registered)
  • the history of every work order's stages (draft, waiting for the owner, dispatched, scheduled, in progress, completed) with the date each began
  • a manifest.json that says when it was exported, how many rows are in each file, and what's not included

Amounts are in cents in your agency currency; dates and times are in UTC. Every export is recorded in your audit log, with who did it.

On the public sandbox on our website the export is switched off (it is shared by every visitor); on your own account it is on.

What's not in it​

Uploaded files — lease documents, photos (including inspection photos), email attachments. Your inspections themselves are in the export: every record, every checklist item, and each tenant's answer. Those download individually from their own pages; the manifest lists them as excluded so nobody assumes the ZIP is a full backup of files.

It round-trips​

The properties, tenants and contractors files start with the same columns as the CSV import. You can import an export straight back into a fresh PMFriend account — or into a spreadsheet — without editing anything.

Who can do it​

Agency admins only, and at most a few times an hour (it's a full copy of your data — the limit is there so a compromised login can't quietly pull it repeatedly). Property managers don't see the button.

See also​

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