Contact support

The fastest way to get help

A real human reads every message. We respond:

Within one business day, usually much sooner. We work from Europe (Central European Time), which overlaps the Gulf working day and the Australian evening.
For genuine emergencies (you've been locked out, data appears missing): we'll triage faster — write URGENT: in the subject.

Email support is the same for every customer, on every plan. Phone support comes with large-portfolio agreements — see below.

For us to help fast, include:

Your agency name (so we can find your tenant in our system)
What were you trying to do ("send the fortnightly digest to my owner Maria")
What happened instead ("the page redirected me to login")
Screenshot if relevant (helps a lot for UI issues)

Don't worry about being technical — describe what you saw. We'll work the rest out.

Email is the standard channel on every plan — it gives both sides a written record and lets us work several issues at once.

Large portfolios (from roughly 5,000–10,000 units): phone support is part of the agreement — a named contact, agreed hours and response times.
All other plans: support is by email. If a call is simply the right way to sort something out, say so in your email and we'll book one.

We'd rather say this plainly than sell a phone line we can't answer properly.

Not today. It's on the roadmap once we have enough people to keep it staffed properly. We're allergic to live chat that sometimes has nobody on it.

When you report a bug:

We acknowledge within one business day.
We try to reproduce it. Usually we can immediately; sometimes we need more details.
If it's a genuine bug, we fix it. Most bugs ship within 1–2 days. Critical bugs ship same-day.
We email you when the fix is live.

You'll often get an email like "Hi, we've shipped the fix you flagged yesterday — try it again, and let us know if anything's still off."

Tell us. We read every one.

We don't promise we'll build everything that's asked for — feature prioritisation is its own job. But:

If multiple agencies ask for the same thing, it tends to move up the list.
If it's a small thing in line with the product direction, we might ship it the same week.
If we decide not to build it, we tell you why so you're not waiting.

Visit the roadmap for the public-facing list of what we're working on next.