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Cut maintenance admin by 30% without replacing your PMS.

Every silent landlord is a churn risk. Every missed compliance task is avoidable exposure.

AI ops layer for Australian property managers.

Your PMs are doing this manually today. PMFriend's AI takes over the typing — maintenance triage, compliance reminders, owner digests — while PropertyMe, PropertyTree, or Console Cloud stay as your source of truth.

Try Live Sandbox Apply for a 60-day pilot →

No registration required

Built for AU agencies. Sits beside PropertyMe, PropertyTree, Console Cloud and REST Professional.

PMFriend Agency Overview dashboard preview — tap to open the live demo
Tap to open the live demo →

No login · No email · Realistic AU sample data · Resets hourly

Works alongside. Never replaces.

PropertyMe · PropertyTree · Console Cloud · REST Professional

Three things. Done properly.

One tool for the three things your PMs spend 60% of the day on.

Maintenance operations

Tenants report via the app, a phone call, or a web form — it all lands in one inbox. AI suggests a category and urgency the moment it arrives. One click dispatches a contractor. SLA timer starts automatically.

See the inbox →

Compliance automation

Smoke alarms. Pool fences. Gas. Electrical. Minimum standards. Landlord insurance. Routine inspections. Every rule, every state, scheduled the day a property joins your portfolio. Book a contractor from the register — compliance closes itself when the job is done.

See the register →

Owner transparency

Fortnightly email digests, drafted by AI from actual activity. Every message is human-reviewed before it sends. Owners finally hear from you more than once a quarter.

See a sample digest →

Contractor magic link

The tradie never logs in. Ever.

Every dispatched job generates a 14-day URL the contractor opens on their phone — that's the live page in the bezel. They accept, schedule, mark on-site, and complete with a final cost. Four taps total. No passwords to forget. No app to install.

  • No login. The link IS the access. Tokens are SHA-256 hashed server-side.
  • 14-day TTL. Expired link → PM clicks "regenerate" → new URL out in a second.
  • Final-cost capture. Contractor types the number when they finish; it lands in your work-order ledger.

👉 Open it on your own phone — same URL, same interface.

Live
Contractor portal

The tradie's magic-link URL opens here. Coming online with the hosted sandbox.

You already know these.

The three things costing your agency the most, every week.

#1 · The phone tag tax

Tenants ring three times before anything is booked.

The average PM spends 10–12 hours a week on maintenance coordination — most of it phone tag. PM Friend gives tenants a 30-second submission flow in the app or a web form. AI pre-fills category, urgency, and suggested actions. Most requests are ready-to-dispatch in under a minute.

Fixed by

AI-triaged maintenance inbox

PM reviews suggestion → accepts → dispatches. Four clicks total.

#2 · The compliance exposure

Smoke-alarm renewals slip, and the bill lands on your desk.

Missing a compliance deadline — smoke alarm annual, pool cert, gas safety — is a direct exposure. PM Friend ships with per-state rules for all 8 Australian jurisdictions. Every property gets a compliance register the day it's imported. Book contractors from the same screen. Next year's obligation is auto-scheduled the moment one is completed.

Fixed by

Per-state compliance register

29 platform-default rules covering smoke, pool, gas, electrical, minimum standards, insurance, inspections.

#3 · The silent-landlord churn

Owners only hear from you when something goes wrong.

Silence is the #1 reason landlords change agents. PM Friend drafts a fortnightly update in plain English — actual maintenance activity, compliance status, costs — that your PM reviews and sends with one click. Never silent. Never autonomous. Never generic.

Fixed by

AI-drafted owner digests

Every message is PM-approved before it sends. Human-in-the-loop is the product.

AI, honestly

AI suggests. Your team decides. Always.

Every message that reaches an owner, tenant, or contractor is reviewed by a property manager first. No autonomous actions. No hallucinated legal advice. If the AI flags an urgent issue, it's a suggestion — the dispatch only happens when a human hits the button.

The maths

Pays for itself in week one. Every hour after that is margin.

A property manager handling 150 residential properties spends 10–12 hours a week on maintenance coordination, inspection write-ups, and owner comms. PMFriend's AI takes most of that off their plate — for less than the cost of one PM hour per week.

See pricing → Apply for the pilot

For a 2-PM agency, ~200 doors · Growth plan

PMs in the agency
2
Hours reclaimed per PM / week
~15 hrs
Fully-loaded PM hourly cost
$35 / hr
Annual labour saved (2 × 15 × 52 × $35)
$54,600
PMFriend Growth ($149/mo × 12)
$1,788
Net annual benefit
+$52,812 · 30×

Hours reclaimed sourced from per-feature breakdown (inspection report writer 4–6h, arrears 2–3h, triage 2–3h, digests 1–2h, entry notices 1–2h). At 1 PM / 150 doors payback is week one. Doesn't count compliance exposure avoided, owner retention gained, or tribunal cases newly winnable on Scale. Larger agencies running 400+ doors fit Scale — same labour-saved math, different plan.

Compliance — on day one

Platform-default compliance templates for all 8 Australian jurisdictions — configurable per agency.

We ship sensible defaults the day a property joins your portfolio. They're a reminder tool, not a legal certification — every screen says so in plain English, and your agency can override any rule per-property or per-agency.

Category NSW VIC QLD WA SA TAS ACT NT
Smoke alarms✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual
Pool safety cert✓ 3-yr✓ 4-yr✓ 2-yr—————
Gas safety—✓ 2-yr——————
Electrical safety—✓ 2-yr——————
Minimum standards—✓ 5-yr——————
Landlord insurance✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual✓ annual
Routine inspections✓ 6-mo✓ 6-mo✓ 3-mo✓ 6-mo✓ 6-mo✓ 6-mo✓ 6-mo✓ 6-mo

Platform defaults — cadences reflect typical AU regulation. Agencies are responsible for interpreting specific rules applicable to each property.

The pilot

60 days. 100 properties. Zero risk.

We'll onboard 100 of your properties in an afternoon. Keep your existing PMS. No migration. No lock-in. If your maintenance cycle time hasn't dropped 30% in 60 days, you don't pay for month two.

We'll be back to you within a business day. No drip email sequences. No sales scripts.

or

Pick a time that suits you. Brings up a slot picker — no email needed up-front.

Questions agencies actually ask

FAQ.

Will I need to replace PropertyMe / PropertyTree / Console?
No. PM Friend is an ops layer. Your existing PMS keeps the trust ledger. We handle maintenance, compliance, and owner comms. No migration.
What data does PM Friend need?
Properties, tenants, owners, and contractors — imported via CSV in about five minutes. No API integrations required for the pilot.
Where is our data hosted?
AWS Sydney (ap-southeast-2). Data never leaves Australia. Backups 14-day point-in-time. Aligned with the Australian Privacy Principles.
Does the AI ever send anything autonomously?
Never to owners or tenants. Contractor dispatch happens only when a PM clicks Assign. Every owner digest is reviewed and sent by a human.
What does the AI see?
Only the tenant's report text is sent to AI for triage; no other personal details are transmitted. Names, addresses, phone numbers and account info stay in our Sydney database.
Who uses the product day-to-day?
Your PMs and ops lead. Tenants, owners, and contractors all interact via links or the tenant app — no logins, no app installs for them.
How much does it cost?
$7 per property per month, $299/month minimum per agency. 60-day pilot is free for your first 100 properties.
What if we outgrow the pilot?
Nothing changes on your side. We just move you onto the commercial plan. Cancel any time — you keep the data.
Can we see it before a call?
Yes. The sandbox above is the real product. Click around. Break things. It resets hourly.

Stop reading. Start clicking.

Everything on this page is in the sandbox. Ninety seconds with it tells you more than a thirty-minute sales call.

Try the sandbox Apply for pilot