Legal · Qatar & GCC
Last updated 14 September 2026 · For business customers in Qatar and the GCC.
Customer in Australia? The Australian Terms apply to you instead.
A note on this version
This is the working version of our Terms for the Gulf, written in plain English and governed by German law. It has not yet been reviewed by a lawyer; we will have it reviewed before invoicing the first customer in the region and post any material changes here. Portfolio and launch-partner customers sign an Order Form, and anything the signed Order Form says takes priority over this page.
PMFriend is a software-as-a-service platform developed and operated by Dmytro Rybka, a sole proprietorship (Einzelunternehmen) registered in Germany for the development and distribution of software solutions (software as a service), IT services and online services. The same operator designs, builds, hosts and supports the service end to end — there is no reseller or outsourced operator between you and the people responsible for it.
"PMFriend", "we", "our" and "us" mean that operator, providing the PMFriend service at pmfriend.com and app.pmfriend.com. Contracting, notices and support: support@pmfriend.com.
"You" means the company that opens a PMFriend account or signs an Order Form — typically a facilities-management company or a landlord-operator — together with the team members you authorise to use the service on its behalf.
These Terms apply to customers whose contracting entity is established in Qatar or another GCC state. PMFriend is offered to businesses only; it is not a consumer service.
Your agreement with us is made up of, in order of priority: (1) any signed Order Form (units, modules, fees, term, hosting region, service levels); (2) any signed Data Processing Agreement; (3) these Terms; (4) the product documentation. If they conflict, the higher one wins.
Your own general terms or purchasing conditions do not apply, even if a purchase order refers to them or we don't object to them, unless we accept them in writing.
PMFriend is an operations layer for residential maintenance: WhatsApp and email intake in the tenant's language, AI-assisted triage, dispatch with worker-language job pages and gate-pass letters, tenant "did it get fixed?" feedback, asset history and repeat-failure flags, the Attention Inbox, a Qatar compliance register, owner updates, a ChatGPT / Claude connector for your portfolio, and data export. Premium modules (such as RDSC dispute packs, the service-charge ledger and worker task translation at volume) are included only where your Order Form lists them.
PMFriend sits beside your ERP, CAFM or accounting system. It does not replace them, does not collect rent or hold client money, and does not act as a real-estate broker or property manager on your behalf — your team stays responsible for the properties it manages and for any licence that requires.
Subject to these Terms and payment of the fees, we grant you a non-exclusive, non-transferable licence to use PMFriend during your subscription term for your company's internal operations.
Fees are set in your Order Form. Our published prices are at pmfriend.com/pricing-qatar and are illustrative until an Order Form is signed. Unless the Order Form says otherwise:
Launch partners. A launch partner commits to a twelve-month term. For that year the platform fee is waived and only the per-unit fee is payable. In return you agree to a monthly product conversation and to one case study; we publish your name or the case study only after you have approved the text in writing.
Your subscription runs for the term in your Order Form. Unless the Order Form says otherwise, it renews for the same length of time unless either party gives written notice at least 30 days before the term ends. Cancellation takes effect at the end of the current term; fees already invoiced for that term are not refunded, except where Section 13 or 14 says otherwise.
We may also end a subscription with at least 90 days' written notice, for example if we discontinue PMFriend. Fees you prepaid for the period after it ends are refunded, and your data export stays available as described in Section 14.
You agree not to:
We may suspend access for a material or repeated breach of this section. Where reasonable, we'll tell you what we've seen and give you a chance to correct it first.
You own your data. Properties, units, tenants, owners, contractors, requests, work orders, photos, messages and documents all stay yours. For personal data, you are the controller and we are your processor: we process it only to provide PMFriend and on your documented instructions, and we don't sell it or use it to train any AI model. A Data Processing Agreement is available on request and forms part of your Order Form once signed.
eu-central-1); inbound email is received in Sydney, Australia (ap-southeast-2).
A dedicated deployment in another AWS region — for example Bahrain
(me-south-1) or the UAE (me-central-1) — is
available when agreed in an Order Form, which also sets any
additional fee. We give at least 30 days' notice
before adding or replacing a subprocessor; if you object on reasonable
data-protection grounds and we can't address it, you may end the
affected service and receive a refund of prepaid fees for the unused
period.
For your procurement and counsel we provide a transfer-impact summary, completed security questionnaires, and support with any notification or approval route the competent authority requires. We help you answer data-subject requests within 30 days, and we tell you within 72 hours of confirming a personal-data breach that affects your data.
We aim for 99.9% availability but make no contractual uptime commitment unless your Order Form includes a service level. We may schedule maintenance with reasonable notice; urgent security fixes may need shorter notice. If there is an outage, we'll tell affected customers by email.
Support is by email at support@pmfriend.com, with a reply within one business day (Monday–Friday, Central European Time, which is one to two hours behind Doha), and faster for problems that stop the service from working.
Each party keeps the other's non-public information confidential and uses it only for this agreement. That covers your data and anything shared during a sales conversation, pilot or support exchange. We disclose it only to the providers named in Section 8 on a need-to-process basis, when you ask us to, or when a court or authority legally compels us — in which case we'll tell you first unless the law forbids it.
We own PMFriend — the software, models, prompts, templates and documentation — and everything we build. You own your data. If you send us suggestions, we may use them to improve the product without any obligation to you.
We provide PMFriend with the care of a prudent business and in material conformity with its documentation. If it doesn't conform, tell us in writing (email is enough). We'll fix it within a reasonable time; if we can't, you may reduce the fees for the affected period or end the affected service. Strict liability for defects that already existed when the contract was made (section 536a (1), first alternative, of the German Civil Code, BGB) is excluded.
We may suspend the service for invoices more than 14 days overdue, after a written reminder giving you 7 days to pay, for a serious breach of Section 7, or where the law requires it. Either party may end the agreement if the other commits a material breach and doesn't remedy it within 30 days of written notice.
Any admin on your account can download a full export — a ZIP of spreadsheets — at any time from Settings, including for 30 days after the agreement ends. After those 30 days we delete your data. Deleted data drops out of our backups as they expire, within 14 days. We keep only what the law requires us to keep, such as invoice and tax records.
We may update these Terms. We'll email material changes to your account address at least 30 days before they take effect; clarifications and typo fixes take effect immediately. Changes don't alter a signed Order Form during its term. If you don't accept a material change, you may cancel before it takes effect.
These Terms and every contract under them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules.
If something goes wrong, please email us first — most problems are solved faster that way. The exclusive place of jurisdiction for all disputes is the court competent for our registered place of business in Germany. We may also bring proceedings at your registered seat. Mandatory statutory places of jurisdiction are unaffected.
These Terms are written in English. If a court or authority requires a translation — for example into Arabic — we'll cooperate in providing a certified one at your cost. Between you and us, and to the extent the law allows, the English version prevails.
Questions about these Terms? support@pmfriend.com. A real person reads every email.