Legal
Last updated 14 September 2026 · Plain English, German law.
These Terms apply to agencies established in Australia. Operators in Qatar or elsewhere in the GCC: see the Qatar & GCC Terms.
A note on this version
This is the working version of our Terms while we're still pre-billing — it covers the essentials in plain English. Before we bill the first paying customer, we'll have it reviewed by a lawyer and post any material changes here. Nothing in this document removes any right you have under the Australian Consumer Law — those rights apply regardless of what we write below.
PMFriend is a software-as-a-service platform developed and operated by Dmytro Rybka, a sole proprietorship (Einzelunternehmen) registered in Germany for the development and distribution of software solutions (software as a service), IT services and online services. The same operator designs, builds, hosts and supports the service end to end — there is no reseller or outsourced operator between you and the people responsible for it.
"PMFriend", "we", "our", and "us" mean that operator, providing the PMFriend service at pmfriend.com and app.pmfriend.com. Contracting and support contact: support@pmfriend.com.
"You" or "your agency" means the property-management agency or individual that registers a PMFriend account, plus any team member you authorise to use the service on your agency's behalf.
PMFriend is software that helps Australian residential property managers run their day. Specifically: AI-assisted maintenance triage, compliance reminders, owner communications, inspection report drafting, legal-notice drafting, and (on the Scale tier) tribunal case-pack assembly. We sit beside your existing PMS (PropertyMe / PropertyTree / Console / REST) — we do not replace it and we do not handle trust accounting.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use PMFriend during your subscription, for your agency's internal property-management operations.
Your own terms or purchasing conditions don't apply unless we accept them in writing.
Pricing is published at pmfriend.com/pricing. You pay in advance, monthly, in Australian Dollars. Prices exclude GST; we add GST to an invoice only if we are registered for GST in Australia at the time, and the invoice shows it. We may change pricing with at least 30 days' notice for existing customers; the new price applies from your next renewal.
The Pilot plan starts with 60 free days. Nothing converts silently: on day 60 we review the before-and-after numbers with you, and billing at the published Pilot rate starts on day 61 only if you choose to continue.
You can cancel any time from your account settings or by emailing support@pmfriend.com. Cancellation takes effect at the end of your current billing cycle — we don't pro-rate refunds for partial months. Your data export is available for 30 days after cancellation; see Section 7.
We may also end your subscription with at least 90 days' written notice, for example if we discontinue PMFriend. Any fees you prepaid for the period after it ends are refunded, and your data export stays available as described in Section 7.
You agree not to:
We may suspend or terminate your account for material or repeated breach of this section. Where reasonable, we'll tell you what we've seen and give you a chance to correct it before suspending.
You own your data. Properties, owners, tenants, contractors, maintenance requests, inspection reports, drafted notices, case packs — all of it stays yours. We don't claim any rights to your business content.
We process your data only to provide PMFriend to you, in line with our Privacy Policy. We don't sell your data, and we don't use it to train any AI model. AI provider agreements contractually exclude your inputs from model training.
You're responsible for getting any consents required from your tenants and owners before putting their information into PMFriend. Most of this is covered by your existing engagement letter with them; if you're not sure, check with a lawyer for your state.
If a third party — for example a tenant, owner or regulator — makes a claim against us because of data or content you put into PMFriend, or messages you sent through it, in breach of these Terms or the law, you will cover that claim and the reasonable costs of defending it, to the extent the breach is your responsibility.
PMFriend's AI drafts text — inspection reports, notices, owner digests, case packs. Three things to know:
Any agency admin can download a full export — a ZIP of spreadsheets — at any time from Settings. On cancellation, we keep your operational data accessible for 30 days in case you change your mind or still need the export; after 30 days, your data is deleted, and it drops out of our backups as they expire, within 14 days. If you can't download the export yourself, email support@pmfriend.com with subject "Data export" and we'll send it within 7 business days.
We may retain limited data after deletion only where the law requires it (for example, invoice and tax records). Personal data covered by the Australian Privacy Principles is deleted in line with our Privacy Policy.
We aim for 99.9% uptime but don't currently publish a contractual SLA on Pilot or Growth. Scale customers can negotiate a written uptime SLA during the sales conversation. If we have an outage, we'll publish a status update and tell affected customers.
We may schedule maintenance windows; we'll give reasonable notice where the work is non-trivial. Emergency maintenance for security patches may happen with shorter notice.
Nothing in these Terms removes any right you have under the Australian Consumer Law, including the consumer guarantees in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Where those guarantees apply and the law allows it, our liability for failing to meet one is limited, at our option, to supplying the service again or paying the cost of having it supplied again. Subject to that:
We treat your agency data — and any non-public information you share during a sales conversation, pilot, or support exchange — as confidential. We don't share it with third parties except:
We may suspend or terminate your account for unpaid invoices (with 14 days' notice + a chance to pay), serious or repeated breach of Section 4, or where required by law. You can terminate for our material breach if we don't fix it within 30 days of you telling us in writing.
We may change these Terms from time to time. Material changes will be communicated by email to your account address with at least 30 days' notice; non-material changes (typo fixes, clearer wording) take effect immediately. The "Last updated" date at the top reflects the current version.
If you don't accept a material change, you can cancel before it takes effect and your final billing cycle will be unchanged.
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules. The Australian Consumer Law and any other Australian law that can't be excluded by agreement still apply to you.
Before going to court, please contact us at support@pmfriend.com and we'll do our best to resolve any dispute directly. Every message is handled by PMFriend's own engineering, not an outsourced call centre — talking to the people accountable for the service resolves almost everything faster than legal process does.
The courts competent for our registered place of business in Germany have jurisdiction. You may instead bring proceedings in the courts of the Australian state or territory where your agency is based, and we may bring proceedings at your registered place of business.
Questions about these Terms? support@pmfriend.com. A real person reads every email; we usually respond within one business day.