Legal
Last updated 28 April 2026 · Plain English, AU jurisdiction.
A note on this version
This is the working version of our Terms while we're still pre-billing — it covers the essentials in plain English. Before we bill the first paying customer, we'll have it reviewed by an Australian SaaS lawyer and post any material changes here. Nothing in this document removes any right you have under the Australian Consumer Law — those rights apply regardless of what we write below.
"PMFriend", "we", "our", and "us" mean the entity operating the PMFriend service at pmfriend.com and app.pmfriend.com.
"You" or "your agency" means the property-management agency or individual that registers a PMFriend account, plus any team member you authorise to use the service on your agency's behalf.
PMFriend is software that helps Australian residential property managers run their day. Specifically: AI-assisted maintenance triage, compliance reminders, owner communications, inspection report drafting, legal-notice drafting, and (on the Scale tier) tribunal case-pack assembly. We sit beside your existing PMS (PropertyMe / PropertyTree / Console / REST) — we do not replace it and we do not handle trust accounting.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use PMFriend during your subscription, for your agency's internal property-management operations.
Pricing is published at pmfriend.com/pricing. You pay in advance, monthly, in Australian Dollars, with GST included where applicable. We may change pricing with at least 30 days' notice for existing customers; the new price applies from your next renewal.
The Pilot plan includes a 60-day free trial period. After that period, billing starts at the published Pilot rate unless you cancel before day 60.
You can cancel any time from your account settings or by emailing support@pmfriend.com. Cancellation takes effect at the end of your current billing cycle — we don't pro-rate refunds for partial months. Your data export is available for 30 days after cancellation; see Section 7.
You agree not to:
We may suspend or terminate your account for material or repeated breach of this section. Where reasonable, we'll tell you what we've seen and give you a chance to correct it before suspending.
You own your data. Properties, owners, tenants, contractors, maintenance requests, inspection reports, drafted notices, case packs — all of it stays yours. We don't claim any rights to your business content.
We process your data only to provide PMFriend to you, in line with our Privacy Policy. We don't sell your data, and we don't use it to train any AI model. AI provider agreements contractually exclude your inputs from model training.
You're responsible for getting any consents required from your tenants and owners before putting their information into PMFriend. Most of this is covered by your existing engagement letter with them; if you're not sure, check with a lawyer for your state.
PMFriend's AI drafts text — inspection reports, notices, owner digests, case packs. Three things to know:
On cancellation, we keep your operational data accessible for 30 days in case you change your mind. After 30 days, your data is deleted. We can email you a CSV export of your full agency data within 7 business days of request — email support@pmfriend.com with subject "Data export".
We may retain limited data after deletion only where required by law (e.g. ATO record-keeping for invoicing). Personal data covered by the Australian Privacy Principles is deleted in line with our Privacy Policy.
We aim for 99.9% uptime but don't currently publish a contractual SLA on Pilot or Growth. Scale customers can negotiate a written uptime SLA during the sales conversation. If we have an outage, we'll publish a status update and tell affected customers.
We may schedule maintenance windows; we'll give reasonable notice where the work is non-trivial. Emergency maintenance for security patches may happen with shorter notice.
Nothing in these Terms removes any right you have under the Australian Consumer Law, including the consumer guarantees in Schedule 2 of the Competition and Consumer Act 2010 (Cth). To the maximum extent permitted by law:
We treat your agency data — and any non-public information you share during a sales conversation, pilot, or support exchange — as confidential. We don't share it with third parties except:
We may suspend or terminate your account for unpaid invoices (with 14 days' notice + a chance to pay), serious or repeated breach of Section 4, or where required by law. You can terminate for our material breach if we don't fix it within 30 days of you telling us in writing.
We may change these Terms from time to time. Material changes will be communicated by email to your account address with at least 30 days' notice; non-material changes (typo fixes, clearer wording) take effect immediately. The "Last updated" date at the top reflects the current version.
If you don't accept a material change, you can cancel before it takes effect and your final billing cycle will be unchanged.
These Terms are governed by the laws of New South Wales, Australia. The courts of NSW have non-exclusive jurisdiction.
Before going to court, please contact us at support@pmfriend.com and we'll do our best to resolve any dispute directly. We're a small Australian team — talking to a real human resolves almost everything faster than legal process does.
Questions about these Terms? support@pmfriend.com. A real person reads every email; we usually respond within one business day.