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PMFriend Documentation

Welcome. PMFriend is the AI ops layer for Australian residential property managers. It sits beside your trust-accounting system (PropertyMe, PropertyTree, Console) — it doesn't replace it. We take the work that drains a PM's week (maintenance triage, compliance tracking, owner comms) and compress it with a Claude-powered workflow.

Start here​

  • Getting Started — sign up, import your portfolio, triage your first request. 30-minute path to value.
  • How it Works — the "sits-beside-your-PMS" principle, the data model in one page, and why we don't touch trust accounting.
  • AI Features — every Claude-backed surface with its prompt version and heuristic fallback.

Feature areas​

  • Maintenance — inbox, AI triage, duplicate detection, SLA clock, work-order conversion.
  • Compliance — per-property register with state-specific defaults for all 8 AU jurisdictions.
  • Contractors — directory, ranked picker, passwordless magic-link dispatch.
  • Owners — fortnightly digest with Claude-drafted prose, PM reviewed before send.
  • Tenants — public /report/{token} page. No login. ~30 seconds to submit.
  • Imports — CSV wizard for properties / tenants / contractors, plus PropertyMe nightly sync (planned).

Reference​

  • API reference — every public endpoint.
  • Pricing — $7/property/month, $299 minimum, 60-day free pilot.
  • FAQ — privacy, data residency, AI transparency, state differences.
  • Troubleshooting — common wiring issues and their fixes.

Our honest principles​

  1. Sit beside, never replace. Your trust accounting stays where it is. We import property + lease + contact data one way, nightly. No risk to compliance.
  2. Compliance reminders, not legal guarantees. Our compliance register tells you when things are due. It does not certify compliance. We say so in plain English wherever it's shown.
  3. AI is reviewed before it sends. Every owner digest, every dispatched contractor message, every auto-generated scope — a PM sees it, edits it, approves it. No autonomous sending.
  4. Privacy by default. Only the tenant's report text is sent to AI for triage. No other personal details are transmitted. See the AI privacy page.
  5. Heuristic fallbacks everywhere. If Claude is unavailable or circuit-broken, deterministic rules take over. The product never goes down because an LLM call failed.