Legal Notices Overview
Property management in Australia is full of repetitive legal writing. Every agency has a file of Word templates labelled "arrears day 7 NSW", "entry notice VIC inspection", "notice to remedy breach QLD". Those templates drift, go stale, and PMs copy-paste them into 15+ emails a week.
PMFriend's Notices page drafts these for you, state-aware, in seconds. Every draft is reviewed by the PM before it sends — we never transmit anything autonomously.
What we draft today
| Type | UI surface | API endpoint | Status |
|---|---|---|---|
| Rent arrears ladder (friendly reminder → Notice to Remedy Breach → Notice of Termination) | Notices → Rent arrears ladder | POST /api/v1/notices/draft-arrears | Live |
| Entry notice (inspection / repairs / sale viewing / emergency) | Notices → Entry notice | POST /api/v1/notices/draft-entry-notice | Live |
| Tribunal/VCAT case pack (Statement of Facts + chronology + relief) | Case packs | POST /api/v1/case-packs/draft | Live — see Case Pack |
More planned — bond claim builder, condition-report enrichment — see the AI Roadmap.
How it works
Both drafters follow the same pattern:
- You fill a short form (state, tenant name, property address, relevant specifics).
- PMFriend sends the minimum necessary fields to Claude Haiku, which returns a structured draft: subject + body + state-specific legal form reference + a plain-English disclaimer.
- If Claude is unavailable, a deterministic state-specific template fires instead — you still get a usable draft, just less adaptive prose. The disclaimer remains prominent either way.
- You review, edit, copy to clipboard, and paste into your normal email flow. Nothing is sent by PMFriend (SES delivery will plug in later — see roadmap).
Legal disclaimer (in every draft)
Every generated notice carries a visible disclaimer:
This is a draft reminder only. Verify the form name, notice period, and wording are correct for your jurisdiction and current regulations BEFORE sending. PMFriend is not legal counsel.
This is non-negotiable product design. The drafter is a starting point, not a substitute for the PM's responsibility to verify their forms.
Privacy
Consistent with our general AI posture (AI Fallbacks & Privacy):
Sent to Claude:
- Tenant name (required for an addressable notice)
- Property address (required for the notice subject)
- State (required to pick the right form)
- Days overdue + dollar amount (for arrears only)
- Agency name + PM name (for the sign-off block)
Never sent to Claude:
- Tenant email, mobile, or any other contact info
- Tenant payment history beyond the current outstanding amount
- Lease number, bond ID, or any internal database IDs
- Any other tenant's data
Pages in this section
- Rent Arrears Ladder — deep dive on the 3-stage arrears drafter
- Entry Notice — state-aware entry notice drafter (coming)