The 60-day pilot
You start PMFriend as a pilot. Here is exactly what that means — on our side and on yours.
What you get
- 60 days, free, for up to 100 properties. No credit card to start.
- The real product on your real properties — not a demo tenancy. Import in an afternoon, from a spreadsheet or straight from the lease contracts, keep your existing PMS, no migration.
- Everything you enter is yours: export it any time from Settings.
What we commit to
- Email support with a reply within one business day. We're a founder-run company in Europe; there is no 24/7 on-call, and we say so up front. Phone support comes with large-portfolio agreements; otherwise we book a call when one is needed — see support.
- Bugs that block your daily work go to the front of the queue for the whole pilot.
- Your feature requests shape the roadmap (Qatar-specific compliance, bilingual leases and WhatsApp intake all came from agencies asking).
What we measure — together
ROI claims are empty without a baseline, so on day one we write down two numbers with you, and again on day 60:
- Lost or unanswered maintenance requests per month — the ones that arrived by email, WhatsApp or phone and never became a tracked job, or sat long enough that the tenant chased.
- Coordination hours per week — time your PMs and reception spend triaging, calling contractors, chasing status and answering "any update?".
PMFriend also measures maintenance cycle time (request → completed work order) automatically once the flow is running.
Day 60
We do a short review call on the two numbers and cycle time.
- If cycle time hasn't dropped 30%, you owe nothing and leave with a full export of your data. No "you signed a contract" surprises.
- If it has, and you want to continue, the Pilot plan ($79/month, excluding GST) starts billing on day 61. Above 100 doors you move to Growth ($0.95 per door, minimum $249) for your whole rent roll.
Nothing converts silently, and nothing is silently switched off.
Larger portfolios and launch partners
If you manage a thousand doors or more, the pilot runs the same way but on portfolio pricing — platform fee plus per unit. In a new market we also take on one or two launch partners: first year with no platform fee, in exchange for real operational use and roadmap input.