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NEW Bilingual gate pass with scan-to-verify QR →

Every tenant WhatsApp — triaged, dispatched, and remembered.

Every unanswered WhatsApp is a call to the owner. Every lapsed QCDD certificate is a blocked CR renewal.

The AI operations layer for FM companies and landlord-operators in Qatar.

Reception reads tenant WhatsApp in six languages all day, and nobody knows whether the AC in 1204 was really fixed last month. PMFriend's AI takes the first pass — intake in the tenant's language, triage, dispatch in the worker's language, a gate pass for security, "did it get fixed?" — while your ERP or CAFM stays the system of record.

Try Live Sandbox Meet us at Cityscape Qatar →

No registration required

Built for Doha. Sits beside your ERP, your CAFM and the WhatsApp number your tenants already have. Priced per unit in QAR — never a percentage of your service charge.

PMFriend Agency Overview dashboard preview — tap to open the live demo
Tap to open the live demo →

No login · No email · Doha sample data (Al Marsa demo) · Resets hourly

Works beside your systems of record. Never replaces them.

Your ERP · Your CAFM · WhatsApp Business · Excel

Not accounting, not an ERP. PMFriend owns the tenant-to-contractor loop — and the memory of it. Properties, tenants and contractors import from a spreadsheet in an afternoon.

Three things. Done properly.

One layer for the three things your reception and your coordinators do all day.

Maintenance operations

Tenants report on WhatsApp — photos, voice notes, Arabic, Hindi, Malayalam, Urdu, Tagalog — and every message lands classified in one inbox. One click dispatches a contractor with a job page in the worker's language and a gate pass for security. When the job closes, the tenant answers one question: fixed, or not. The building remembers which AC failed twice.

See the WhatsApp loop →

Compliance — Qatar's clocks

QCDD fire certificate. Elevator certification. Chiller service before May. Kahramaa transformer room. Your own Aqarat licence. Lease registration within 30 days, deposit return within 14 — the two timers that start themselves the moment a lease is recorded. Book the contractor from the register; the task closes when the job does.

See the register →

Owner & director reporting

A service-charge ledger overseas owners can actually read. RDSC dispute packs assembled from records you already keep. Owner updates drafted by AI, sent by a human. And the director asks ChatGPT or Claude "what needs attention?" — and gets the same list your team sees, with the maths shown.

Ask your portfolio →

ChatGPT & Claude connector

Ask your portfolio anything.

Connect ChatGPT or Claude to your PMFriend account (standard OAuth, read-only, no tenant names ever leave) and the director stops asking you for numbers. The same Attention list you see on the home screen, the rent roll, SLA breaches, overdue compliance, work-order spend by month, one property's whole history — answered in a sentence, with the maths shown.

How the connector works →

"What needs my attention right now?"

→ the Attention Inbox, item by item: the tenant who said "not fixed", the AC that failed twice this month, the expired licence, three requests past SLA.

"Which contractor keeps coming back?"

→ completed jobs, not-fixed rate and median days per contractor over the last year.

"When does my rent roll renew?"

→ lease end dates bucketed by month, with the concentration risk the AI noticed by itself.

ChatGPT · @pmfriend

A real ChatGPT session on our Doha demo portfolio, recorded 14 September 2026. Waiting time is sped up; the answers are not edited.

WhatsApp intake

Tenants use the number they already have. In the language they already speak.

A photo of the leak, a four-second voice note in Hindi, a location pin from the driver's phone — every message lands in the inbox as a transcribed, classified request, and the tenant gets an acknowledgement back in their language within seconds. Arabic, Hindi, Urdu, Malayalam, Tamil, Bengali, Sinhala, Tagalog, Ukrainian, Russian — and English.

  • Photos travel with the job — the plumber sees the leak on the job page before leaving the van
  • Voice notes transcribed on arrival; three photos sent seconds apart become one request
  • "Reply 1 if fixed, 2 if not" — the tenant closes the job, not the contractor; a 2 lands on your home screen in red
  • Emergencies wake someone — a burst pipe or a dead AC in July alerts your on-call number immediately

The "2" becomes Tenant says it's not fixed at the top of the property manager's Attention Inbox — and counts against the contractor next time.

Contractor magic link

The technician never logs in. And reads the job in Hindi.

Every dispatched job generates a 14-day URL the contractor opens on their phone — that's the live page in the bezel. Address with a map, the scope in their own language, accept, schedule, on site, done with a final cost and before/after photos. No passwords. No app. Lost the link? The coordinator re-sends it on WhatsApp from the agency number in one click.

  • No login. The link IS the access. Tokens are SHA-256 hashed server-side.
  • One tap, their language. Hindi, Urdu, Malayalam, Tamil, Bengali, Nepali, Tagalog, Sinhala, Arabic — the scope re-renders, right-to-left where it should.
  • Final-cost capture. Contractor types the number when they finish; it lands in your work-order ledger.
  • Gate pass on the same page. Tick it at dispatch and the technician shows security a bilingual pass with a QR that verifies against the live job.

👉 Open it on your own phone — same URL, same interface. Try the Hindi translation.

Live
Contractor portal

The tradie's magic-link URL opens here. Coming online with the hosted sandbox.

Gate pass · تصريح دخول

A photocopy is not a pass. A letter from last month stops working by itself.

Towers and compounds in West Bay, The Pearl and Lusail ask for an agency authorisation letter before a contractor gets past the gate. Today that's a Word template, a signature, and a photocopy that works for anyone, forever. PMFriend prints one per job, in English and Arabic, and security checks it with any phone.

  • Unique pass number in a large band and as a faint watermark across the page
  • Validity window — three days around the scheduled visit, printed in green, or until the job is closed, whichever comes first
  • Scan-to-verify QR — security sees VALID, EXPIRED or NO LONGER VALID in English and Arabic, plus the company to match against ID. Never tenant details.
  • Dies with the job. Complete or cancel the work order and every pass ever printed for it stops verifying. Nothing to revoke, nothing to phone in.
  • Your call, per job. Tick "include gate pass" at dispatch and the technician carries it on their job page; switch it on later if security asks.

Carries your agency details and Aqarat licence number. Signed with the same key as your sessions; no database row to leak.

What the guard sees after scanning — on their own phone. Click to enlarge.
The printed letter — one per job, English and Arabic. Click to enlarge.

You already know these.

The three things costing your operation the most, every week.

#1 · The WhatsApp tax

Reception reads and re-types tenant messages for half the shift.

Two to three hours a day per desk goes to reading WhatsApp in six languages, guessing the apartment, and phoning the supervisor. With 24/7 cover that's three or four people per tower. PMFriend reads every message on arrival — photo, voice note, location pin — matches the tenant by phone number, classifies it, and replies in their language within seconds. Reception reviews; it doesn't transcribe.

Fixed by

WhatsApp intake + AI triage

Eleven languages in, one classified inbox out. Emergencies wake the on-call number at 2am.

#2 · The certificate that blocks your CR

A lapsed QCDD certificate isn't a fine. It's a stopped business.

Civil Defence, elevator, chiller, Kahramaa, your Aqarat licence — each on its own clock, each tracked in someone's spreadsheet. Register a lease late and the surcharge compounds monthly; leave it unregistered and the dispute committee won't hear you. PMFriend gives every building a register the day it's imported and starts the lease timers the moment a lease is recorded.

Fixed by

Qatar compliance register

Building certificates, Aqarat licence, 30-day lease registration and 14-day deposit return — reminders before the penalty.

#3 · Nobody remembers 1204

The same AC gets "fixed" three times, and the director hears it from the owner.

Contractor callbacks are invisible when every job is a fresh WhatsApp. PMFriend links each job to the asset, asks the tenant whether it actually got fixed, flags a repeat failure within 30 days, and scores contractors on outcomes — so the ranked picker stops sending the crew that keeps coming back. The director gets the answer before the owner calls.

Fixed by

Operational memory + Attention Inbox

Asset history, "not fixed" at the top of the home screen, contractor track record in the picker.

AI, honestly

AI suggests. Your team decides. Always.

Every message the AI writes for an owner, tenant, or contractor is reviewed by a property manager first. The only automatic messages are fixed templates with no AI text in them (acknowledgements, status updates, "reply 1 if fixed, 2 if not"). No hallucinated legal advice. If the AI flags an urgent issue, it's a suggestion — the dispatch only happens when a human hits the button.

The maths

Priced per unit. Paid for by reception hours alone.

One platform fee plus a per-unit fee, in Qatari riyals — never a percentage of your service charge. For a 2,500-unit operator that's roughly one coordinator's salary for the whole tenant-to-contractor loop. The reception time it gives back covers it; everything else — certificates that don't lapse, crews that don't come back, owners who stay — is margin.

See Qatar pricing → Launch-partner offer

For an operator with 2,500 units across 6 buildings · illustrative

Reception desks reading WhatsApp
6
Triage hours per desk per day
~2.5 h
Loaded front-desk cost
~QAR 40 / h
Reception time reclaimed per year (6 × 2.5 × 360 × 40)
~QAR 216,000
One 10-unit owner retained
~QAR 40,000
PMFriend, launch partner year 1 (2,500 × ~QAR 8.40 × 12)
~QAR 252,000 ≈ €60,000
Reception hours + one owner already cover it
≈ break-even before the first avoided callback

Desk time from front-desk interviews in Doha (2–3 h/day on message triage; residential front-desk pay ~QAR 4,000–7,000/month). Not counted: chiller emergencies avoided by the May service reminder, repeat contractor visits caught by asset memory, RDSC packs that don't go to outside counsel (QAR 3,000–5,000 per matter), and lease-registration surcharges that never compound. Illustrative; every portfolio differs.

Compliance — on day one

Qatar's deadlines, scheduled the day a building joins your portfolio.

Sensible defaults per building, plus two lease timers that need nothing from you. A reminder tool, not a legal certification — every screen says so — and every cadence is configurable per building or per operator.

What How often Why it bites
Civil Defence (QCDD) fire certificateEvery yearNeeds an active contract with a QCDD-approved fire company; a lapse blocks your Commercial Registration renewal
Elevator preventive maintenanceEvery yearLandlord obligation in tower stock
Central AC / chiller serviceEvery year, before MayA chiller failing in a Doha summer is an emergency, not a maintenance item
Kahramaa electrical / transformer roomEvery 2 yearsLandlord responsibility
Agency Aqarat licenceOn expiry, warned 60 days outYour licence to operate — watched like everything else
Lease registration (Law 4/2008 art. 20)30 days from lease startLate surcharge escalates +25% → +100% per month; an unregistered lease can't be heard by the dispute committee
Deposit return14 days from lease endItemised statement of deductions; the timer starts when the fixed term is recorded
Insurance renewal · routine inspectionsYearly · every 6 monthsPer your lease terms

Platform defaults reflect common practice in Doha and Law 4/2008. Operators are responsible for interpreting the specific rules applicable to each building. Running an Australian portfolio too? The Australian edition ships all eight state registers.

Launch partner · Cityscape Qatar, 27–29 October 2026

First year: no platform fee. Two seats.

The first Qatar operators pay only the per-unit fee for twelve months, in exchange for a reference and a monthly product conversation. One building live in an afternoon from a spreadsheet. Keep your ERP. No migration, no lock-in — export everything in one click.

We'll be back to you within a business day, in English or Arabic. No drip email sequences. No sales scripts.

or

Pick a time that suits you. Brings up a slot picker — no email needed up-front.

Questions we get in Doha

FAQ.

Will we need to replace our ERP or CAFM?
No. PMFriend is the operations layer beside them. Your ERP keeps accounting and contracts; your CAFM keeps assets and PPM schedules if you have one. We own the tenant-to-contractor loop — intake, triage, dispatch, gate pass, "did it get fixed?" — and the memory of it.
Do our tenants or contractors need an app?
No. Tenants use the WhatsApp number they already know — photos, voice notes, any language. Contractors get a link on WhatsApp; the job page opens in their language. Nobody installs anything, nobody has a password.
Which languages?
Tenant intake and acknowledgements: Arabic, Hindi, Urdu, Malayalam, Tamil, Bengali, Sinhala, Tagalog, Ukrainian, Russian and English. Worker job pages translate on one tap into the same set plus Nepali. Your staff can sign in with Microsoft Entra ID or Google. Gate passes and lease records are bilingual English/Arabic. Owner updates are drafted in Arabic, English, or both in one email. The staff interface is English today.
Where is our data?
On Amazon Web Services: today in AWS Frankfurt (EU), with inbound email received in Sydney. A dedicated deployment in AWS Bahrain (me-south-1) or UAE (me-central-1) is available on request for your contract. Each operator's data is isolated inside the database by row-level security, with 14-day point-in-time backups, and the AI model gets only what a task needs — for triage, the report text and photo, never the tenant's name, number or ID. Under the PDPPL (Law 13/2016) we hand your procurement a transfer-impact summary with every proposal. Full map on the privacy page.
Does the AI ever send anything on its own?
Nothing the AI writes goes out unreviewed — owner updates, notices and replies are drafted by AI and sent by a person. The only automatic messages are fixed templates with no AI text: "we received your message", status updates, and "reply 1 if fixed, 2 if not", in the tenant's language.
How much does it cost?
A platform fee plus a per-unit fee, in Qatari riyals — illustratively ~QAR 8,400/month + ~QAR 8.40/unit/month (≈ €2,000 + €2), invoiced in QAR or EUR, monthly or annually. Launch partners pay no platform fee in year one. Premium modules (RDSC dispute packs, service-charge ledger, worker translation at volume) are priced separately. See Qatar pricing →
What does onboarding look like?
Properties, tenants, owners and contractors from a spreadsheet in about an afternoon per building; connect your WhatsApp Business number; enter your Aqarat licence once. No API integration is required to start. We run the first building with you as a paid pilot — QAR 12,600 (≈ €3,000), credited in full when you sign for the whole portfolio.
Can we leave?
Any admin can export everything as a ZIP of spreadsheets at any time, and the properties, tenants and contractors files re-import into anything that reads CSV. Lock-in is a reason not to buy, so there isn't any.
Can we see it before Cityscape?
Yes. The sandbox above is the real product on a Doha demo operator. Click around. Break things. It resets hourly.

Stop reading. Start clicking.

Everything on this page is in the sandbox, on a Doha demo operator. Or bring one tenant WhatsApp when we meet at Cityscape — we'll show you where it ends up: triaged, dispatched, translated, passed through the gate, and remembered.

Try the sandbox Meet us at Cityscape